ROSEMOUNT 651-322-6466 /// WOODBURY 651-340-7661

About Medi-CAR

We like to make our customers feel at home and we know that auto repair is inconvenient on a good day…so we try to lessen the pain with the following patient (aka customer) services:

  • Free shuttle service within five miles (when weather permits, in Mable!)
  • Courtesy loaner vehicle*
  • Keurig Coffee Service in the lobby
  • Complimentary coffee and pastry coupons for our neighbor business, Morning Glory’s Bakery
  • We are Dog-Friendly!
    Free doggie biscuits – WOOF!
  • Free Wi-Fi
  • Arcade Zone – free plays on classic games

*Loaner vehicle conditional on age requirement, insurance and driving record.

Debi McConnell, Owner


“Many customers ask me how I came to buy an auto repair shop…

While I worked with a business broker to find an existing company to buy, the possibility of an auto repair shop surfaced. This resonated deeply with me as I thought about my personal experience getting my vehicle serviced and frankly, the experience was rarely positive. Often I didn’t feel I really understood the car issue or recommended repair and felt pressured to give the approval (sometimes with threats that my car would “explode” if I didn’t do the repair).

I now saw a clear opportunity to create an auto repair business that represented much more than a profit and loss statement and didn’t treat employees as numbers. I wanted to create a business that treated customers with up most respect and provide extraordinary customer service. I wanted to create a business that lived by its motto of Auto Repair With Honesty, Integrity and Quality.

So that’s why I bought the shop and created Medi-CAR Auto Repair.”

Joel Knickle, Service Advisor

 

 

How long have you been in the auto repair industry (and doing what?)
I started working in dealerships in 1994.  I graduated from Ford Asset Program and completed the Ford Master’s Program and am ASE Certified.  I started Fixed Operations Training in 2000.  At the Ford Dealership, I’ve held every position from Detail to Fixed Operations Manager.  I truly love the automotive industry.

What is the most rewarding part about fixing or advising on customer cars?
The most rewarding part of our job is providing an outstanding experience for our customers.  By understanding their wants and needs and providing our knowledge to provide for them and their vehicle.

What one piece of advice would you offer to car owners?
Be proactive!!  Manufacturers sell cars and parts.  They extend their maintenance schedule to have the lowest cost of ownership.  Maintenance is the cheapest insurance to keep your car from having major repairs.

What is your secret passion other than fixing cars?
I love my family.  I have an amazing woman and 6 kids.  I enjoy hanging out at home having a fire or going out on the town!

Brandon Trondson, Service Advisor

How long have you been in the auto repair industry (and doing what?)
“I started off back in 1999 as a technician.  We ended up having our service manager/advisor leave for an emergency and was gone for a couple weeks and nobody else wanted to take over the front so I stepped up and performed the job.  After doing the job for a couple weeks I realized I loved helping people and making sure they were taken care of and they were treated properly and decided after that I would continue my career in customer service versus being a mechanic.”

What is the most rewarding part about fixing or advising on customer cars?
“Being able to get to know many different people and help them make the right decision when it comes to repairing their vehicle so they can get back on the road safely.”

What one piece of advice would you offer to car owners?
“Make sure to do the scheduled maintenance the manufacture recommends.  Do not wait until it’s too late to bring you car into the shop.  If you hear a noise that doesn’t seem right or the engine does not seem to be running the way it was please bring it in right away to at least have it inspected to find out if it’s something that needs to be done right away before it becomes a bigger problem and makes things a lot worse.”

What is your secret passion other than fixing cars?
“Spending time with my wife, my 2 dogs, my 2 cats, rescuing animals when we can and going out to different places to eat and trying new food.”

Derick Thomas, Automotive Technician

Derick Thomas

 

 

 

 

 

 

 

How long have you been in the auto repair industry (and doing what?)
“I’ve been working on cars even in high school, taking automotive vo-tech classes. I graduated from Hibbing Community College in automotive technology. Since then I’ve worked at Jiffy Lube for five years, two independent shops for four years.”

What is the most rewarding part about fixing customer cars?
“I feel good when I get to help people.”

What one piece of advice would you offer to car owners?
“Try to stick to the manufacturer’s maintenance plan.”

What is your secret passion other than fixing cars?
“I love to ride motorcycles. I own two, a yellow Suzuki GSXR 600 CC and a maroon Kowasaki LTD 700CC. Debi asked why I have two motorcycles and I asked her how many shoes she has and why more than one pair. I choose the bike to ride based on my mood. I ride the yellow Suzuki when I’m feeling great, excited about something (like today—Friday, pay day) and my cruiser, the Kowasaki, when I’m feeling laid back and chilled.”

 

Don Luce, Master Technician

How long have you been in the auto repair industry (and doing what?)

“I have been an auto technician for 22 years.”

What is the most rewarding part about fixing or advising on customer cars?
“Finding the problem and fixing it right the first time.”

What one piece of advice would you offer to car owners?
“If you know there is a problem, fix it so it doesn’t become a bigger issue.”

What is your secret passion other than fixing cars?
” RC Flying, Golf, Riding my Harley and Fishing.”

Jon Krautkremer, General Service Technician

 

 

How long have you been in the auto repair industry (and doing what?)

“I have been working in a shop setting for a little over 2 years, but I have been working on cars since I was 15 years old and I am noW 23. Started doing general service work and worked my way up to medium duty work.”

What is the most rewarding part about fixing or advising on customer cars?
“I believe in being 100% honest on things that need to be done. I like knowing that the customers vehicle is in good working order and will keep them safe after my services. I also like educating customers on necessary repairs and why it is recommended or how it works.”

What one piece of advice would you offer to car owners?
“Keeping up on maintenance service intervals, especially oil changes at the recommended mileage. Keeping up on these services will help prolong the life of the engine. A missed or overdue oil change could jeopardize your engine (as I have learned form experience).”

What is your secret passion other than fixing cars?
” My passion outside of work is spending time with my son who is almost 5 years old. I also like going to car shows and events. I enjoying building my racecar, a 91 Eagle Talon – All Wheel Drive Turbo, I like to race and find new ways to improve it.”

Schedule Your Appointment


Medi-CAR Auto Repair /
14555 South Robert Trail Rosemount, MN 55068 /

Medi-CAR Auto Repair - Woodbury / 8160 Coller Way, Ste G Woodbury, MN 55125 

Appointments: (Rosemount) (651) 322-6466 /  Hours: M-F, 7:30 am - 5:30 pm  

Woodbury (651) 340-7661) / Hours: 8:00a – 5:30p Mon-Fri // 8:00a-1:00p Saturday

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Medi-CAR Auto Repair - a local, independently-owned auto repair shop servicing Rosemount, Eagan, Inver Grove Heights, Apple Valley, Woodbury, and Farmington, Minnesota and the greater twin cities area.

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