ROSEMOUNT 651-322-6466 /// WOODBURY 651-340-7661

About Medi-CAR

We like to make our customers feel at home and we know that auto repair is inconvenient on a good day…so we try to lessen the pain with the following patient (aka customer) services:

  • Free shuttle service within five miles (when weather permits, in Mable!)
  • Courtesy loaner vehicle*
  • Keurig Coffee Service in the lobby
  • Complimentary coffee and pastry coupons for our neighbor business, Morning Glory’s Bakery
  • We are Dog-Friendly!
    Free doggie biscuits – WOOF!
  • Free Wi-Fi
  • Arcade Zone – free plays on classic games

*Loaner vehicle conditional on age requirement, insurance and driving record.

Debi McConnell, Owner


“Many customers ask me how I came to buy an auto repair shop…

While I worked with a business broker to find an existing company to buy, the possibility of an auto repair shop surfaced. This resonated deeply with me as I thought about my personal experience getting my vehicle serviced and frankly, the experience was rarely positive. Often I didn’t feel I really understood the car issue or recommended repair and felt pressured to give the approval (sometimes with threats that my car would “explode” if I didn’t do the repair).

I now saw a clear opportunity to create an auto repair business that represented much more than a profit and loss statement and didn’t treat employees as numbers. I wanted to create a business that treated customers with up most respect and provide extraordinary customer service. I wanted to create a business that lived by its motto of Auto Repair With Honesty, Integrity and Quality.

So that’s why I bought the shop and created Medi-CAR Auto Repair.”

Alex Engh, Service Advisor

 

 

HOW LONG HAVE YOU BEEN IN THE AUTO REPAIR INDUSTRY (AND DOING WHAT?)

I took vehicle service classes at Rosemount high school for my Junior and senior year back in 2006-2007. My first customer service job started in the summer of 2011 and from there I was immediately hooked. I worked for a retail shop for a few years as a Sales associate, was promoted to a service manager, which got me on the quality assurance side of the automotive industry. Once I become accustomed to properly dealing with customers needs and concerns, I was asked to work for the training department. The company allowed me to travel to different stores and teach training classes for customer service all the way to light duty service. My future goal is to become an automotive teacher, and also work with troubled young adults who have a passion for vehicle services.

WHAT IS THE MOST REWARDING PART ABOUT FIXING OR ADVISING ON CUSTOMER CARS?

The most rewarding part of my job is experiencing the bond between customer and associate. In an environment that allows me to educate and explain vehicle maintenance and services in a way that people can understand. I love answering questions and being put on the spot! I also enjoy teaching kids how to check their oil, air pressure, and how to look at there tires, etc..

WHAT ONE PIECE OF ADVISE WOULD YOU OFFER TO CAR OWNERS?

Find an automotive shop that educates their customers, gives the laundry list of things to do on your vehicle. As scary as this sounds, when a shop gives you everything that needs to be done on your vehicle. You are then in control of your vehicles maintenance and repairs, because you have been given all the options. You get to make the decision, just don’t be afraid to ask questions. The Professional service advisor will always put you first. We are here to assist you, and we should only guide you in making a good decision.

WHAT IS YOUR SECRET PASSION OTHER THAN FIXING CARS?

I enjoy camping, hiking, fishing, and pretty much anything outdoors. I have a passion for video games, 😊 My fiancé and I also have 2 cats, 2 rats, 2 foster hamsters and 1 foster cat!

We love animals!

Brandon Trondson, Service Advisor

How long have you been in the auto repair industry (and doing what?)
“I started off back in 1999 as a technician.  We ended up having our service manager/advisor leave for an emergency and was gone for a couple weeks and nobody else wanted to take over the front so I stepped up and performed the job.  After doing the job for a couple weeks I realized I loved helping people and making sure they were taken care of and they were treated properly and decided after that I would continue my career in customer service versus being a mechanic.”

What is the most rewarding part about fixing or advising on customer cars?
“Being able to get to know many different people and help them make the right decision when it comes to repairing their vehicle so they can get back on the road safely.”

What one piece of advice would you offer to car owners?
“Make sure to do the scheduled maintenance the manufacture recommends.  Do not wait until it’s too late to bring you car into the shop.  If you hear a noise that doesn’t seem right or the engine does not seem to be running the way it was please bring it in right away to at least have it inspected to find out if it’s something that needs to be done right away before it becomes a bigger problem and makes things a lot worse.”

What is your secret passion other than fixing cars?
“Spending time with my wife, my 2 dogs, my 2 cats, rescuing animals when we can and going out to different places to eat and trying new food.”

Derick Thomas, Automotive Technician

Derick Thomas

 

 

 

 

 

 

 

How long have you been in the auto repair industry (and doing what?)
“I’ve been working on cars even in high school, taking automotive vo-tech classes. I graduated from Hibbing Community College in automotive technology. Since then I’ve worked at Jiffy Lube for five years, two independent shops for four years.”

What is the most rewarding part about fixing customer cars?
“I feel good when I get to help people.”

What one piece of advice would you offer to car owners?
“Try to stick to the manufacturer’s maintenance plan.”

What is your secret passion other than fixing cars?
“I love to ride motorcycles. I own two, a yellow Suzuki GSXR 600 CC and a maroon Kowasaki LTD 700CC. Debi asked why I have two motorcycles and I asked her how many shoes she has and why more than one pair. I choose the bike to ride based on my mood. I ride the yellow Suzuki when I’m feeling great, excited about something (like today—Friday, pay day) and my cruiser, the Kowasaki, when I’m feeling laid back and chilled.”

 

Chris Fashant, Technician

 

How long have you been in the auto repair industry (and doing what?)

“I graduated from Century College from the automotive program. I’ve been working in the automotive industry for 12 years. I became interested in fixing cars early in my life because I liked to hang out with my dad in the garage. My dad had a special talent for fixing many mechanical things such as boats, jet skis, cars, etc. My dad worked for Fairview Hospital, first as a bio medical technician and progressed to facility director. I also inherited my mechanical aptitude from my grandfather who was a mechanical engineer.”

What is the most rewarding part about fixing or advising on customer cars?
“First, I like to think I am helping our customers drive safely, by keeping their cars in optimum condition. I also like to solve complicated car issues which is a good thing as cars have become very sophisticated!”

What one piece of advice would you offer to car owners?
“Buy a bicycle” J…Ok, that may not be practical with the distances we all travel.

Keep up with recommended repairs. When you delay repairs it may make the problem worse and the repair more expensive. Plus, you never want to compromise safety. You don’t want to be driving 60 MPH and have a part fail—like your brakes or a tire…”

What is your secret passion other than fixing cars

“I like many sports. This season in my spare time I’m on the golf course. I also enjoy team sports such as soccer, hockey, kickball, softball and bowling. I also like to make creations on my new smoker: beef jerky, ribs, salmon and smoked turkey. I brought in a sample to the shop but one of my fellow techs (DERICK!!) chose not to share.”

Garrett Kruger, General Service Technician

 

How long have you been in the auto repair industry (and doing what?)

“My father was a mechanic for most of my life. I guess I started looking at cars when I was ten years old. Ever since I can remember, I’ve always wanted to fix cars. I started working in a dealership four years ago as a lube tech and have furthered my knowledge, experience and education by moving to different companies.”

What is the most rewarding part about fixing or advising on customer cars?
“It is rewarding because I get to follow my passion, while helping customers along the way. Not everyone has the knowledge and tools to fix their cars confidently. Why go buy a five-hundred-dollar tool that you will use once?”

What one piece of advice would you offer to car owners?
“Keep up on your maintenance and do not put off repairs, because they start to build up over time. If you have a light on your dash, do not ignore it, because it could cause more issues. If you have a low tire light on make sure to check your air pressure as soon as possible. The vehicles warning lights are there to help!”

What is your secret passion other than fixing cars

“Hunting, Fishing, animals, and anything outdoors.”

Schedule Your Appointment


Medi-CAR Auto Repair /
14555 South Robert Trail Rosemount, MN 55068 /

Medi-CAR Auto Repair - Woodbury / 8160 Coller Way, Ste G Woodbury, MN 55125 

Appointments: (Rosemount) (651) 322-6466 /  Hours: M-F, 7:30 am - 5:30 pm  

Woodbury (651) 340-7661) / Hours: 8:00a – 5:30p Mon-Fri // 8:00a-1:00p Saturday

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Medi-CAR Auto Repair - a local, independently-owned auto repair shop servicing Rosemount, Eagan, Inver Grove Heights, Apple Valley, Woodbury, and Farmington, Minnesota and the greater twin cities area.

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