ROSEMOUNT 651-322-6466 /// WOODBURY 651-340-7661

About Medi-CAR

We like to make our customers feel at home and we know that auto repair is inconvenient on a good day…so we try to lessen the pain with the following patient (aka customer) services:

  • Market – Gifts and Home Decor & More!
  • Free shuttle service within five miles (when weather permits, in Mable!)
  • Courtesy loaner vehicle*
  • Coffee Service in the lobby
  • We are Dog-Friendly!
  • Free Wi-Fi
  • Kids Corner – WiiU, Games, and more…

*Loaner vehicle conditional on age requirement, insurance and driving record.

Debi McConnell, Owner


“Many customers ask me how I came to buy an auto repair shop…

While I worked with a business broker to find an existing company to buy, the possibility of an auto repair shop surfaced. This resonated deeply with me as I thought about my personal experience getting my vehicle serviced and frankly, the experience was rarely positive. Often I didn’t feel I really understood the car issue or recommended repair and felt pressured to give the approval (sometimes with threats that my car would “explode” if I didn’t do the repair).

I now saw a clear opportunity to create an auto repair business that represented much more than a profit and loss statement and didn’t treat employees as numbers. I wanted to create a business that treated customers with utmost respect and provide extraordinary customer service. I wanted to create a business that lived by its motto of Auto Repair With Honesty, Integrity and Quality.

So that’s why I bought the shop and created Medi-CAR Auto Repair.”

Marc, Service Manager

 

 

 

 

 

 

 

 

 

How long have you been in the auto repair industry (and doing what?)

“I have been in the auto industry for 16 years. Working on cars was my first job. Automotive repair is a sort of family tradition. I started out as a general service tech, and worked in that position for three years. I have always been a people person and was drawn toward the front counter. I have been working the front counter or managing stores for the last 13 years.”

What is the most rewarding part about fixing or advising on customer cars?

“For me its getting the chance to legitimately help people. When you develop relationships with people you become more then just their “car guy”. Earning someone’s trust is the ultimate compliment. I look forward to helping people through their challenges and take pride in being there for people to lean on in times of need.”

What one piece of advice would you offer to car owners?

“Stay as up to date on your recommended maintenance schedule as possible. The number one thing that leads to a vehicle break down is lack of maintenance.”

What is your secret passion other than fixing cars?

“I enjoy spending time with my family. I love camping, hunting, and fishing. I am an amateur drag racer.”

Alex, Marketing and Service Adviser

How long have you been in the auto repair industry (and doing what?)

I took vehicle service classes at Rosemount high school for my Junior and Senior year back in 2006-2007. My first customer service job started in the summer of 2011 and from there I was immediately hooked. I worked for a retail shop for a few years as a Sales associate, was promoted to a service manager, which got me on the quality assurance side of the automotive industry. Once I became accustomed to properly dealing with customers needs and concerns, I was asked to work for the training department. The company allowed me to travel to different stores and teach training classes for customer service all the way to light duty service. My future goal is to become an automotive teacher, and also work with troubled young adults who have a passion for vehicle services.

What is the most rewarding part about fixing or advising on customer cars?

The most rewarding part of my job is experiencing the bond between customer and associate. In an environment that allows me to educate and explain vehicle maintenance and services in a way that people can understand. I love answering questions and being put on the spot! I also enjoy teaching kids how to check their oil, air pressure, and how to look at there tires, etc..

What one piece of advice would you offer to car owners? 

Find an automotive shop that educates their customers, gives the laundry list of things to do on your vehicle. As scary as this sounds, when a shop gives you everything that needs to be done on your vehicle. You are then in control of your vehicles maintenance and repairs, because you have been given all the options. You get to make the decision, just don’t be afraid to ask questions. The professional service adviser will always put you first. We are here to assist you, and we should only guide you in making a good decision.

What is your secret passion other than fixing cars?

I enjoy camping, hiking, fishing, and pretty much anything outdoors. I have a passion for video games and i have 1 rescue cat!

Tylor, General Service Technician

How long have you been in the auto repair industry (and doing what?)
“I have been in the auto repair industry for 2 years doing general maintenance.”

What is the most rewarding part about fixing or advising on customer cars?
“To me the most rewarding part is the challenge each new cars brings to me.”

What one piece of advice would you offer to car owners?
“If you take care of your car, it will take care of you!”

What is your secret passion other than fixing cars?
“Video Games, I mean I love fixing cars but when I get home I am a sucker for awesome video games.”

Eric, Master Technician

How long have you been in the auto repair industry (and doing what?)
“I’ve been working in the automotive repair industry for over 20 years. I started working on smaller engines as a kid, and moved into the automotive world.”

What is the most rewarding part about fixing or advising on customer cars?
“I am a fixer at heart, and I just really enjoy solving problems for people.”

What one piece of advice would you offer to car owners?
“Maintain your car like you would your own heath. Listen to your car, and check for warning signs and do not delay when it comes to getting it looked at. Cars are a huge investment in our lives.”

What is your secret passion other than fixing cars?
“I have three dogs and i have a genuine love for animals. I enjoy going up north for hunting, fishing and anything outdoors.”

Schedule Your Appointment


Medi-CAR Auto Repair /
14555 South Robert Trail Rosemount, MN 55068 /

Medi-CAR Auto Repair - Woodbury / 8160 Coller Way, Ste G Woodbury, MN 55125 

Appointments: (Rosemount) (651) 322-6466 /  Hours: M-F, 7:30 am - 5:30 pm  

Woodbury (651) 340-7661) / Hours: 8:00a – 5:30p Mon-Fri

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Medi-CAR Auto Repair - a local, independently-owned auto repair shop servicing Rosemount, Eagan, Inver Grove Heights, Apple Valley, Woodbury, and Farmington, Minnesota and the Twin Cities Area.

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